Table of Contents
General Questions on The Benny™ Prepaid Benefits Card
Getting Started and Activating your Card
Using The Card
General Questions on The
Benny™ Prepaid Benefits Card
is the Benny™ Prepaid Benefits Card?
The Benny™ Prepaid Benefits VisaŽ
card gives you an easy, automatic way to pay for qualified health
care/benefit expenses. The Card lets you electronically access the
pre-tax amounts set aside in your respective employee benefits accounts
such as Flexible Spending Accounts (FSAs),
Health Reimbursement Accounts (HRAs), Health
Savings Accounts (HSAs), Qualified
Transportation Accounts (QTAs), and other
- How does the Prepaid Benefits Card work?
It works like a VisaŽ Card, with the
value of your account(s) contribution stored on it. When you have
eligible expenses at a business that accepts VisaŽ debit cards, simply
use your Card. The amount of your eligible purchases will be deducted -
automatically - from your account and the pre-tax dollars will be
electronically transferred to the provider/merchant for immediate
- How does the Prepaid Benefits Card change how I
am reimbursed for expenses?
Before the Prepaid Benefits Card became
available, you had to pay for your eligible expenses at the time of
purchase, submit claim forms along with all receipts, and then wait for
the reimbursement to be processed. A check was issued and mailed to you
and then you cashed the check. In essence, you paid twice - through
payroll deduction and then at the point of service. Then you had to
wait for reimbursement.
With the Prepaid Benefits Card, you simply swipe the Card and the funds
are automatically deducted from your respective employee benefit
account(s) for payment. The Card eliminates most out-of-pocket cash
outlays and paperwork, as well as the need to wait for reimbursement
- Is the Prepaid Benefits Card just like other
No. The Prepaid Benefits Card is a
special-purpose VisaŽ Card that can be used only for eligible expenses.
It cannot be used, for instance, at gas stations or restaurants. There
are no monthly bills and no interest.
- How many Prepaid Benefits Cards will I receive?
You’ll receive two Cards. If you
would like additional cards for other family members, contact Benefit Tax Link.
- Do I need a new Prepaid Benefits Card each
As long as the respective employee
benefit account(s) remain part of your benefit plan and you elect to
participate each year, your Prepaid Benefits Card will be loaded with
your new annual election amount at the start of each plan year or
incrementally with each pay period, based on the type of account(s) you
- What if my Prepaid Benefits Card is lost or
Tax Link to report your card lost or stolen as soon as you
realize it is missing. Benefit Tax Link
can turn off your current card(s) and issue replacement card(s). A small
replacement card fee may apply.
Activating Your Card
- How do I activate the Card?
Call the toll free number on the
activation sticker on the front of your card or visit the website on
the back of your card.
You can use both Cards once the first Card is activated - you do not
need to activate both. Wait 1 business day after activation to use your
card. Each card user should sign the card with his or her own name.
- What dollar amount is on my Prepaid Benefits Card
when I activate it?
For Health Care FSAs,
the dollar value on your Card will be the annual amount you elected to
contribute to your respective employee benefit account(s) during your
annual benefits enrollment. It's from that total dollar amount that
eligible expenses will be deducted as you use your card or submit
manual claims. Some other types of accounts, like Dependent Care FSAs, HRAs, and
transportation accounts, are funded incrementally at each pay period,
so it is especially important to be aware of account balances in order
to avoid declines at the point of service.
Using The Card
can I use my Prepaid Benefits Card?
Your Prepaid Benefits Card can be used to
pay for eligible goods and services at providers/merchants that offer
these goods or services and accept VisaŽ debit cards. Be sure to review
your current benefit plan or contact Benefit
Tax Link for a complete list of eligible expenses.
IRS regulations allow you to use your Card in participating pharmacies,
discount stores, department stores and supermarkets that can identify
FSA/HRA-eligible items at checkout. You can find out which stores are
participating by visiting the website www.sig-is.org
or consulting Benefit Tax Link.
You cannot use your Card at pharmacies, discount stores, department
stores, and supermarkets that do not participate, even if you have used
your Card at these stores in the past. The Card transaction may be
declined. You can continue to use your Card at health care providers,
such as hospitals, doctors and dentists.
- Are there places the Prepaid Benefits Card
won’t be accepted?
Yes. Your card will not be accepted at
locations that do not offer the eligible goods and services, such as
hardware stores, restaurants, bookstores, gas stations and home improvement
Cards will not be accepted at pharmacies, discount stores, department
stores, and supermarkets that cannot identify FSA-eligible items at
- If asked, should I select "Debit" or
The Card is actually a prepaid Card. But,
since there is no "prepaid" selection available, you’ll
select "Credit." You do not need a PIN and you cannot get
cash with the Prepaid Benefits Card.
- Why do I need to save all of my itemized
You should always save itemized receipts
for purchases made with the Prepaid Benefits Card. You may be asked to
submit receipts to verify that your expenses comply with IRS
guidelines. Each receipt must show: the merchant or provider name, the
service received or the item purchased, the
date, and the amount of the purchase.
- What if I lose my receipts or I accidentally
swipe the Card for something that’s not eligible?
Usually the service provider can recreate
an account history and provide a replacement receipt. In the event that
a receipt cannot be located, recreated, or if the expense is ineligible
for reimbursement, Make the check
payable to your employer,for
the amount and mail the check to Benefit
Tax Link so it can be credited back to your benefit account.
- How do I
know how much is in my account?
visit the website www.myfsalink.com and view your
account activity and current balance. Or, you can call Benefit Tax Link at the phone number on
the back of your Card to obtain your current balance. You should always
know your account balance before you make a purchase with the Card.
- What if I have an expense that is more than the
amount left in my account?
By checking your account balance often
– either online or by calling Benefit
Tax Link (866)693-7254 –
you will have a good idea of how much is available. When incurring an
expense that is greater than the amount remaining in your account, you
may be able to split the cost at the register. (Check with the
merchant.) For example, you may tell the clerk you wish to use the Card
for the exact amount left in your account, and then pay the remaining
balance separately. Alternatively, you may pay by another means and
submit the qualified transaction manually via a claim form with the
appropriate documentation to Benefit Tax
- What are some reasons my Prepaid Benefits Card
might not work at point of service?
The most common reasons why your card may
be declined at the point of service are:
Your Card has not been activated
You used your Card before the 1 business day period
You have insufficient funds in your respective
employee benefit account to cover the expense.
You’ve included non-qualified expenses at the
point of service (retry the transaction with the qualified expense
The merchant is encountering problems (e.g. coding
or swipe box issues)
The pharmacy, discount store, department store, or
supermarket cannot identify FSA/HRA-eligible items at checkout
according to IRS rules.
- Am I responsible for charges on lost or stolen
Prepaid Benefit Cards?
Tax Link and the issuing bank are notified within 2 business
days, you will not be responsible for any charges. If the notification
is after 2 days, you may be responsible for the first $50 or more. A
small replacement card fee may apply.
- Whom do I call if I have questions about my
Prepaid Benefits Card?
Tax Link (866)693-7254.
- Can I use the Prepaid Benefits Card to access
last year's money left in the account this year?
. Check with Benefit
Tax Link to find out how the grace period is handled for your
- How will I know to submit receipts to verify a
You will receive a letter or notification
from Benefit Tax Link if there is
a need to submit a receipt. All receipts should be saved per the IRS
- What if I fail to submit receipts to verify a
If receipts are not submitted as
requested to verify a charge made with the Prepaid Benefits Card, then
the Card may be suspended until receipts are received. You may be
required to repay the amount charged. Benefit
Tax Link will advise you that the Card has been suspended, if a
receipt is not received. Submitting a receipt or repaying the amount in
question will allow the Card to be reactivated.