Evolution Benefits Benny Prepaid Card



Table of Contents

General Questions on The Benny™ Prepaid Benefits Card

Getting Started and Activating your Card

Using The Card

General Questions on The Benny™ Prepaid Benefits Card

  • What is the Benny™ Prepaid Benefits Card?

The Benny™ Prepaid Benefits VisaŽ card gives you an easy, automatic way to pay for qualified health care/benefit expenses. The Card lets you electronically access the pre-tax amounts set aside in your respective employee benefits accounts such as Flexible Spending Accounts (FSAs), Health Reimbursement Accounts (HRAs), Health Savings Accounts (HSAs), Qualified Transportation Accounts (QTAs), and other benefit accounts.

  • How does the Prepaid Benefits Card work?

It works like a VisaŽ Card, with the value of your account(s) contribution stored on it. When you have eligible expenses at a business that accepts VisaŽ debit cards, simply use your Card. The amount of your eligible purchases will be deducted - automatically - from your account and the pre-tax dollars will be electronically transferred to the provider/merchant for immediate payment.

  • How does the Prepaid Benefits Card change how I am reimbursed for expenses?

Before the Prepaid Benefits Card became available, you had to pay for your eligible expenses at the time of purchase, submit claim forms along with all receipts, and then wait for the reimbursement to be processed. A check was issued and mailed to you and then you cashed the check. In essence, you paid twice - through payroll deduction and then at the point of service. Then you had to wait for reimbursement.

With the Prepaid Benefits Card, you simply swipe the Card and the funds are automatically deducted from your respective employee benefit account(s) for payment. The Card eliminates most out-of-pocket cash outlays and paperwork, as well as the need to wait for reimbursement checks.

  • Is the Prepaid Benefits Card just like other VisaŽ Cards?

No. The Prepaid Benefits Card is a special-purpose VisaŽ Card that can be used only for eligible expenses. It cannot be used, for instance, at gas stations or restaurants. There are no monthly bills and no interest.

  • How many Prepaid Benefits Cards will I receive?

You’ll receive two Cards. If you would like additional cards for other family members, contact Benefit Tax Link.


  • Do I need a new Prepaid Benefits Card each year?

As long as the respective employee benefit account(s) remain part of your benefit plan and you elect to participate each year, your Prepaid Benefits Card will be loaded with your new annual election amount at the start of each plan year or incrementally with each pay period, based on the type of account(s) you have.


  • What if my Prepaid Benefits Card is lost or stolen?

Call Benefit Tax Link to report your card lost or stolen as soon as you realize it is missing. Benefit Tax Link can turn off your current card(s) and issue replacement card(s). A small replacement card fee may apply.


Activating Your Card

  • How do I activate the Card?

Call the toll free number on the activation sticker on the front of your card or visit the website on the back of your card.

You can use both Cards once the first Card is activated - you do not need to activate both. Wait 1 business day after activation to use your card. Each card user should sign the card with his or her own name.


  • What dollar amount is on my Prepaid Benefits Card when I activate it?

For Health Care FSAs, the dollar value on your Card will be the annual amount you elected to contribute to your respective employee benefit account(s) during your annual benefits enrollment. It's from that total dollar amount that eligible expenses will be deducted as you use your card or submit manual claims. Some other types of accounts, like Dependent Care FSAs, HRAs, and transportation accounts, are funded incrementally at each pay period, so it is especially important to be aware of account balances in order to avoid declines at the point of service.


Using The Card

  • Where can I use my Prepaid Benefits Card?

Your Prepaid Benefits Card can be used to pay for eligible goods and services at providers/merchants that offer these goods or services and accept VisaŽ debit cards. Be sure to review your current benefit plan or contact Benefit Tax Link for a complete list of eligible expenses.

IRS regulations allow you to use your Card in participating pharmacies, discount stores, department stores and supermarkets that can identify FSA/HRA-eligible items at checkout. You can find out which stores are participating by visiting the website www.sig-is.org or consulting Benefit Tax Link. You cannot use your Card at pharmacies, discount stores, department stores, and supermarkets that do not participate, even if you have used your Card at these stores in the past. The Card transaction may be declined. You can continue to use your Card at health care providers, such as hospitals, doctors and dentists.


  • Are there places the Prepaid Benefits Card won’t be accepted?

Yes. Your card will not be accepted at locations that do not offer the eligible goods and services, such as hardware stores, restaurants, bookstores, gas stations and home improvement stores.

Cards will not be accepted at pharmacies, discount stores, department stores, and supermarkets that cannot identify FSA-eligible items at checkout.


  • If asked, should I select "Debit" or "Credit"?

The Card is actually a prepaid Card. But, since there is no "prepaid" selection available, you’ll select "Credit." You do not need a PIN and you cannot get cash with the Prepaid Benefits Card.


  • Why do I need to save all of my itemized receipts?

You should always save itemized receipts for purchases made with the Prepaid Benefits Card. You may be asked to submit receipts to verify that your expenses comply with IRS guidelines. Each receipt must show: the merchant or provider name, the service received or the item purchased, the date, and the amount of the purchase.


  • What if I lose my receipts or I accidentally swipe the Card for something that’s not eligible?

Usually the service provider can recreate an account history and provide a replacement receipt. In the event that a receipt cannot be located, recreated, or if the expense is ineligible for reimbursement, Make the check payable to your employer,for the amount and mail the check to Benefit Tax Link so it can be credited back to your benefit account.


  • How do I know how much is in my account?

You can visit the website www.myfsalink.com and view your account activity and current balance. Or, you can call Benefit Tax Link at the phone number on the back of your Card to obtain your current balance. You should always know your account balance before you make a purchase with the Card.


  • What if I have an expense that is more than the amount left in my account?

By checking your account balance often – either online or by calling Benefit Tax Link (866)693-7254 – you will have a good idea of how much is available. When incurring an expense that is greater than the amount remaining in your account, you may be able to split the cost at the register. (Check with the merchant.) For example, you may tell the clerk you wish to use the Card for the exact amount left in your account, and then pay the remaining balance separately. Alternatively, you may pay by another means and submit the qualified transaction manually via a claim form with the appropriate documentation to Benefit Tax Link.


  • What are some reasons my Prepaid Benefits Card might not work at point of service?

The most common reasons why your card may be declined at the point of service are:

o        Your Card has not been activated

o        You used your Card before the 1 business day period after activation

o        You have insufficient funds in your respective employee benefit account to cover the expense.

o        You’ve included non-qualified expenses at the point of service (retry the transaction with the qualified expense only).

o        The merchant is encountering problems (e.g. coding or swipe box issues)

o        The pharmacy, discount store, department store, or supermarket cannot identify FSA/HRA-eligible items at checkout according to IRS rules.


  • Am I responsible for charges on lost or stolen Prepaid Benefit Cards?

If Benefit Tax Link and the issuing bank are notified within 2 business days, you will not be responsible for any charges. If the notification is after 2 days, you may be responsible for the first $50 or more. A small replacement card fee may apply.


  • Whom do I call if I have questions about my Prepaid Benefits Card?

Call Benefit Tax Link (866)693-7254.


  • Can I use the Prepaid Benefits Card to access last year's money left in the account this year?

. Check with Benefit Tax Link to find out how the grace period is handled for your specific program.


  • How will I know to submit receipts to verify a charge?

You will receive a letter or notification from Benefit Tax Link if there is a need to submit a receipt. All receipts should be saved per the IRS regulations.


  • What if I fail to submit receipts to verify a charge?

If receipts are not submitted as requested to verify a charge made with the Prepaid Benefits Card, then the Card may be suspended until receipts are received. You may be required to repay the amount charged. Benefit Tax Link will advise you that the Card has been suspended, if a receipt is not received. Submitting a receipt or repaying the amount in question will allow the Card to be reactivated.